Refund Policy

We want Vantino to be worth every dollar. If it isn’t working for you, we’d rather make it right than keep your money. Because memberships and custom builds are different animals, they have different refund tracks.

• 7-day guarantee on new subscriptions. First time subscribing to a paid tier (monthly or annual)? If it’s not for you, email us within 7 days of the initial charge for a full refund. No lengthy explanations needed.
• Grandfathered 30-day guarantee. Before July 5, 2026, this page promised a 30-day guarantee. If your first paid subscription started before that date, we honor the 30-day window you signed up under — the 7-day window applies only to subscriptions that started on or after July 5, 2026.
• One per member. The guarantee applies once per member — to your first paid subscription — not to re-subscriptions or plan switches.
• Renewals. Renewal charges are not refundable. Cancel anytime before your renewal date in account settings and you keep access through the end of the period. For annual plans we email a reminder before the renewal charge.
• Upgrades. Upgrade charges are prorated by Stripe and follow the same rule: 7-day guarantee if this is your first paid subscription, otherwise non-refundable (you can downgrade for the next cycle).
• AI credits and refunds. If we refund a subscription charge, the credits granted with it are removed. Heavy credit consumption within the guarantee window may, at our reasonable discretion, convert a “full refund” into a refund minus the value of consumed credits — the guarantee exists for trying Vantino, not for draining a month of AI capacity for free.

• Top-up packs (one-time purchases) are refundable within 7 days of purchase only if no credits from the pack have been consumed.
• Once any credits from a pack are consumed, the pack is non-refundable.
• Top-up credits have no cash value and can’t be exchanged for cash or transferred.

Services orders are governed by the Services Agreement; this section summarizes how the money works.

• Deposit. Every services order starts with a deposit (typically 50% of the fixed fee, stated on your order). The deposit is fully refundable until work begins; once work begins it is non-refundable, because it books dedicated build time.
• Milestones. Larger builds are split into milestones you approve in-app. Each milestone payment covers work already delivered and approved and is earned on your approval — approved milestones are not refundable.
• Cancellation / kill fee. You can cancel a services order at any time in writing. You then owe: (1) all approved milestones, (2) a pro-rated amount for work in progress since the last milestone, and (3) a kill fee of 25% of the remaining unbilled balance, which compensates for the reserved schedule. Anything already paid that exceeds this total is refunded within 10 business days.
• If we cancel (other than for your material breach), you pay only for approved milestones and receive everything else back — deposit included, prorated for any accepted work.
• Rights follow payment. Intellectual-property rights in deliverables transfer only upon final payment (Services Agreement §8). Cancelled projects: you own what you’ve fully paid for; unpaid work stays ours.

1. Email hello@vantino.ai with the subject “Refund Request” from your account email.
2. We confirm and process within 3–5 business days. Funds typically land in 5–10 business days depending on your bank.

Refunds are not available for: accounts terminated for material Terms violations; renewal charges (Section A); consumed credit top-ups (Section B); approved milestones (Section C); or promotional purchases that expressly excluded refunds at purchase.

Email hello@vantino.ai — we’re real people and we respond fast.