Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Vantino (“we,” “us”), the operator of vantino.ai (the “Service”). By creating an account, purchasing a membership, or using the Service, you agree to these Terms and to our Privacy Policy, Refund Policy, and — if you purchase one-time services — the Services Agreement, each of which is incorporated by reference. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract to use the Service.

Vantino provides a personalized growth membership that includes educational content (lessons, playbooks, weekly drops), software tools (including AI-powered tools), and community features covering social media growth, marketing, brand building, e-commerce, and the technical side of running an online business. Content is matched to you through a personalized quiz. We also offer one-time professional services (such as custom website builds and consulting engagements) governed by the Services Agreement (Section 9).

You are responsible for your account and everything that happens under it. Keep your credentials secure and current. Membership is personal and non-transferable — one human per account. Notify us immediately at hello@vantino.ai if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms (Section 15).

4.1 Tiers. The Service offers four tiers: Free ($0), Core ($29/month or $290/year), Studio ($79/month or $790/year), and Empire ($199/month or $1,990/year). Current pricing and what each tier includes are listed on our pricing page, which controls if it differs from the figures printed here. Annual plans are billed once per year at the equivalent of ten monthly payments.

4.2 Recurring billing. Paid memberships renew automatically — monthly plans each month, annual plans each year — until you cancel. By subscribing, you authorize us (via our payment processor, Stripe) to charge your payment method on each renewal date at the then-current price for your plan. If prices change for your existing plan, we will give you at least 30 days’ notice before the new price applies to a renewal.

4.3 Cancellation. Cancel anytime from your account settings or by emailing hello@vantino.ai. Cancellation stops future charges; you keep your paid access until the end of the current billing period. We don’t cut you off early.

4.4 Failed payments and grace period. If a renewal charge fails, we will retry it and notify you. Your paid access continues during a grace period of 7 days from the failed charge while we retry. If payment still fails after the grace period, your account moves to the Free tier. Nothing you created is deleted — you just lose paid features until billing is fixed.

4.5 Upgrades and downgrades. Upgrades take effect immediately with a prorated charge handled by Stripe. Downgrades take effect at the next renewal. When your tier changes, your monthly AI credit grant changes with it (Section 5).

4.6 Taxes. Prices exclude applicable taxes unless stated otherwise. Where we are required to collect sales tax or VAT, it is added at checkout.

5.1 Monthly grants. Each tier includes a monthly grant of AI credits used by Vantino’s AI features: Free 100, Core 1,000, Studio 4,000, Empire 12,000 (current grants are listed on the pricing page, which controls). Credits are consumed as you use AI features; longer or heavier requests consume more credits.

5.2 No rollover. Monthly grant credits are use-it-or-lose-it: unused grant credits do not roll over. Your grant refreshes at the start of each monthly cycle (measured in UTC), replacing whatever grant credits remained.

5.3 Top-up packs. You may purchase one-time credit top-ups (currently 1,000 credits for $19, 3,000 for $49, 6,000 for $89). Top-up credits are added to your balance and are consumed after your monthly grant credits. Top-up credits remain available until consumed for as long as you maintain an account in good standing.

5.4 Top-ups are non-refundable once consumed. A top-up pack is refundable within 7 days of purchase only if none of its credits have been used. Once any credits from a pack are consumed, the pack is non-refundable. See the Refund Policy.

5.5 Credits are not money. Credits have no cash value, are not redeemable for cash, are non-transferable, and may not be sold or exchanged. We may adjust credit costs per feature and per-tier grant amounts prospectively; material reductions to grants for your existing plan will be announced at least 30 days in advance.

5.6 Fair use. Credit limits exist to keep the Service fast and sustainable for everyone. We may apply reasonable rate limits in addition to credit balances. Attempts to circumvent credit accounting (Section 6) may result in suspension.

Vantino’s AI features are powered by third-party foundation models (currently Anthropic’s Claude models) operating under our instructions. When you use AI features, you agree that you will not:

• use them for any unlawful purpose, or to plan or facilitate unlawful activity;
• generate content that is deceptive (including undisclosed AI-generated reviews or testimonials), defamatory, harassing, or that infringes anyone’s intellectual property, privacy, or publicity rights;
• generate spam, malware, phishing material, or content designed to manipulate platform algorithms in ways that violate those platforms’ terms;
• attempt to extract, reverse-engineer, or reconstruct our prompts, system instructions, model configurations, or other members’ data;
• use automated scripts to bulk-drive AI features, resell AI outputs as an API, or otherwise use Vantino as a raw model reseller;
• circumvent, or attempt to circumvent, credit accounting, rate limits, or tier gating;
• submit other people’s personal or confidential information to AI features unless you have the right to do so;
• represent AI output as professional advice (legal, tax, financial, medical) — see Section 12 and our Disclaimer page.

Your use of AI features must also comply with our model providers’ usage policies (currently Anthropic’s Usage Policy), which we are contractually required to pass through. We may filter, refuse, or truncate AI requests that violate this section.

7.1 Your inputs stay yours. You retain all rights to content you submit to the Service — quiz answers, brand details, drafts, uploads, prompts (“Member Content”). You grant us a limited, non-exclusive license to host, process, and display Member Content solely to operate and improve the Service for you.

7.2 AI outputs are yours to use. As between you and Vantino, we assign to you any right, title, and interest we may have in AI-generated outputs produced for you through the Service (“Outputs”). You are responsible for how you use Outputs, including verifying them before relying on them and complying with third-party platform rules when you publish them. Because of how generative AI works, Outputs may not be unique to you and similar outputs may be generated for others; we make no promise that Outputs are protectable by copyright.

7.3 No training on your data. We do not use Member Content or Outputs to train AI models, and our AI processors are contractually barred from doing so. See the Privacy Policy for details.

7.4 Community and showcase content. If you post content to community or gallery surfaces of the Service, you grant us a non-exclusive, worldwide, royalty-free license to display that content within the Service. If we ever want to use your content or results in marketing (testimonials, case studies), we will ask for your separate written permission first.

7.5 Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

The Service — including lessons, playbooks, weekly drops, tools, software, design, and the Vantino brand — is owned by Vantino and protected by intellectual-property laws. Your membership is a personal, non-transferable, non-exclusive, revocable license to access and use the Service for your own business education and operations. You may not copy, resell, redistribute, publicly post, scrape, or systematically download Service content, or use it to build a competing product. Frameworks and strategies you learn are yours to apply in your own business — that’s the point — but the expression of them (our lessons, copy, templates as published) stays ours.

We offer one-time professional services — custom website builds, consulting engagements, and similar deliverable-based work — under a separate Services Agreement that you accept in-app for each order. Key commercial terms (deposit, milestones, revision policy, intellectual-property assignment on final payment, kill fee, and the deliverable acceptance process) live in that agreement. If these Terms and the Services Agreement conflict for a services order, the Services Agreement controls for that order.

We respect intellectual-property rights and expect members to do the same. Our DMCA Policy explains how to send takedown notices and counter-notices. We terminate repeat infringers’ accounts in appropriate circumstances.

The Service integrates third-party services (payments via Stripe, email via Resend, AI via Anthropic, optional social publishing integrations). If you connect a third-party account (for example, a social media account) to the Service, you authorize us to access and use it as needed to provide the feature you enabled, and your use of that platform remains governed by its own terms. We are not responsible for third-party services, and features that depend on them may change if those services change.

Vantino provides education, tools, and information — not legal, tax, financial, investment, or other professional advice. Tools that touch legal or financial topics (for example, trademark, business-formation, or invoicing guidance) are informational only, may be out of date, and are no substitute for a licensed professional; see our Disclaimer page, which is incorporated into these Terms. Results vary. The strategies we teach are based on real operating experience, but your outcomes depend on your effort, your market, and your execution. We do not guarantee revenue, growth, follower counts, or any specific result.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR ERROR-FREE. AI OUTPUTS CAN BE WRONG, INCOMPLETE, OR OUTDATED — VERIFY BEFORE YOU RELY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER VANTINO NOR ITS FOUNDER WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU. FOR ONE-TIME SERVICES ORDERS, THE LIABILITY CAP IN THE SERVICES AGREEMENT APPLIES TO THAT ORDER.

You can stop using the Service anytime, and can delete your account in settings. We may suspend or terminate your access (with a refund of prepaid, unused amounts except in cases of material violation) if you materially breach these Terms, abuse the AI features, or use the Service unlawfully. Sections that by their nature should survive (7, 8, 13, 14, 16–18) survive termination.

Please read this section carefully — it affects your rights.

16.1 Informal resolution first. Before filing any claim, you agree to email hello@vantino.ai with a description of the dispute and give us 30 days to resolve it informally. Most things get fixed here.

16.2 Binding arbitration. Except as provided below, any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrationwill be held in our state of formation or conducted remotely at your election.

16.3 Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access.

16.4 Class action waiver. Disputes will be resolved on an individual basis only — no class actions, class arbitrations, or representative proceedings.

16.5 30-day opt-out. You may opt out of this arbitration agreement by emailing hello@vantino.ai with subject “Arbitration Opt-Out” within 30 days of first accepting these Terms.

We may update these Terms. For material changes we will notify you by email or in-app notice at least 14 days before the changes take effect, and the “Last updated” date and version number above will change. Continued use after the effective date constitutes acceptance. Changes are not retroactive to disputes that arose before the change.

These Terms are governed by the laws of our U.S. state of formation (to be published here upon completion of entity registration), without regard to conflict-of-laws rules, and by the U.S. Federal Arbitration Act for Section 16.

These Terms (plus the policies they incorporate) are the entire agreement between you and Vantino about the Service. If a provision is unenforceable, the rest stays in force. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them. Our failure to enforce a provision is not a waiver.

Vantino — legal entity name and mailing address will be published here when registration is completed.
hello@vantino.ai